Dispatch - Customer Service
$35,360–$39,520 year
On-sitePiscataway, New Jersey, United States
Job Summary
Coordinate delivery operations by answering high-volume calls, scheduling appointments, and monitoring routes while communicating with independent contractor carriers. Resolve operational challenges and customer escalations immediately, maintaining historical records through accurate data entry. Prioritize tasks and multitask effectively to support delivery teams and achieve company goals. This in-office role requires bilingual skills with Spanish as a plus, strong computer proficiency, and excellent communication abilities. Diakon Logistics offers white-glove last-mile delivery solutions for furniture and appliance retailers, providing clear advancement pathways from entry-level to management positions.
Required Qualifications
- Bilingual with Spanish
- Excellent computer skills with experience using Excel and MS Office applications
- Data Entry Skills
- Thoroughness
- Organization
- Attention to Detail
- Excellent written and verbal communication skills
- Dependable
- Strong focus on customer service
- Time management
- High school Diploma or GED
Desired Qualifications
- Bilingual with Spanish a plus
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