Dispatch Coordinator
On-siteBrampton, Ontario, Canada
Job Summary
Coordinate inbound and outbound freight as the primary contact for customers, brokers, and carriers to meet daily priorities and weekly transportation targets. Build strong relationships to proactively address service risks, resolve issues, and ensure timely communication regarding pricing, delivery schedules, and documentation. Analyze lane data, on-time performance, and costs to negotiate rates with third-party carriers, while directly organizing logistics activities such as obtaining shipment rates, selecting 3PL partners, and expediting shipments. Verify and troubleshoot issues in shipping or customs documentation including PODs, BOLs, and carrier confirmations to ensure quality, quantity, and schedule accuracy. Available for morning, afternoon, or night shifts.
Required Qualifications
- 3+ years of experience in trucking industry and/or dispatch experience
- Educational background in Supply Chain Management (or other relevant area such as Business)
- Dedicated experience providing customer service in a similar work environment
- Good command of MS Office (Excel and Word) with an ability to quickly learn new software
Desired Qualifications
- Knowledge of the transportation industry and North American geography are considered assets
- Positive attitude with good people skills
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