Dispatch/ Call Center

Manage incoming and outgoing calls for service requests, schedule and dispatch drivers effectively, and optimize routes. Communicate real-time updates and changes to drivers and clients while monitoring and addressing issues to ensure timely resolutions. Maintain accurate logs of service calls, schedules, and incidents, and provide exceptional customer service to resolve client concerns. Collaborate with team members to ensure operational efficiency using dispatch software and tools. This role supports My Little Helper & Co LLC's mission of improving community accessibility through safe, reliable Non-Emergency Medical Transportation in the Charlotte Metro area.