Dispatch Assistant
On-siteTruro, England, United Kingdom
Job Summary
Process and manage customer orders using the Warehouse Management System, create shipments, and generate courier labels while maintaining accurate dispatch records. Pick, pack, and prepare orders to the highest quality standards, ensuring every order leaves the roastery accurately, safely, and on time. Conduct routine stock checks, investigate discrepancies, and support the organisation of stock within the warehouse. Collaborate with colleagues across the roastery and Customer Service teams to prioritise workloads and resolve operational issues. Maintain high standards of health, safety, and housekeeping while contributing to continuous improvement in processes and efficiency.
Required Qualifications
- Strong attention to detail and ability to maintain accuracy when processing orders
- Good organisational and time management skills
- Ability to work efficiently in a fast-paced warehouse or operational environment
- Confidence using technology and learning new systems and processes
- Strong communication and teamwork skills
- A proactive and solutions-focused approach to problem-solving
- Commitment to maintaining high standards of health, safety, and quality
- Physical capability to undertake regular lifting, moving, and handling of stock throughout the working day
Desired Qualifications
- Previous experience in a dispatch, warehouse, logistics, manufacturing, or fulfilment environment
- Experience using warehouse management, inventory, or order processing systems
- Familiarity with courier platforms and shipping processes
- Forklift or pallet stacker certification, or a willingness to undertake training
- Understanding of stock control and inventory management processes
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