Dispatch / Administrator (m/w/d)

Coordinate all service activities including repairs, installations, maintenance, and device shipments across the DACH region with a focus on Switzerland. Act as the primary interface between technicians and customers to ensure clear communication, manage service contracts, and handle customer complaints. Manage the data entry, documentation, and maintenance of all service-related activities in SAP, while creating cost estimates, invoices, and tracking spare parts orders. Oversee the annual inventory of spare parts and the administration of testing and measuring instruments for technicians. Support internal departments and external partners to ensure smooth operations, while also organizing training sessions, meetings, and generating statistics.