Discovery Call Specialist
On-site · Austin, Texas, United States
Job Summary
Discovery Call Specialist conducts complimentary discovery calls via Zoom with prospective patients to listen, build trust, explain telehealth processes and costs, and guide conversations toward the right care fit. The role emphasizes empathetic, patient-centered communication, reassurance, and a consultative onboarding approach that supports patients in making informed decisions without pressuring them, while representing the clinic's mission and culture. Must work full-time (40 hours/week) in a fully remote setting and be authorized to work in the United States.
Required Qualifications
- Prior relevant experience conducting discovery calls and/or helping patients or clients make positive, confident decisions about their care or wellbeing.
- Prior experience in consultative onboarding — a question-led, trust-based approach to guiding people through a decision.
- Excellent verbal communication skills; articulate, warm, and clear.
- Comfortable and polished showing up for work on Zoom with the camera on.
- High empathy and the emotional maturity to hold space for someone's fears and hopes with grace.
- Ability to connect easily with people who are struggling, particularly women navigating difficult health journeys.
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.