Discovery Call Specialist
$104,000–$156,000 year
RemoteCalifornia, United States
Job Summary
Conduct discovery calls for prospective patients navigating pelvic floor dysfunction, prenatal/postpartum concerns, or post-surgical recovery, utilizing a proven structure to listen first and address objections with clinical credibility. Reconnect with older or cold leads, including past inquiries and cancellations, to guide them toward booking their evaluation while logging every conversation and next step in the EMR. Lead with empathy and curiosity to help uncertain individuals feel safe enough to commit to the next step, ensuring consistent follow-through and timely conversion. This role serves as the warm, credible front door to Pelvic Path Physical Therapy™, a high-end, heart-centered practice focused on regulated-to-relate care.
Required Qualifications
- Licensed Physical Therapist
- Comfortable talking about pelvic health — bladder, bowel, pain, sexual function, pregnancy/postpartum, post-surgical recovery — with warmth and zero awkwardness
- Lead with empathy and curiosity before you lead with information
- Know how to hold a caring conversation and ask for the commitment — comfortable closing
- Organized and reliable with follow-up
Desired Qualifications
- Comfortable speaking across the full range of pelvic health issues including men dealing with pelvic health issues of their own, including post-prostatectomy and post-surgical recovery
- Evening availability
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