Disaster Relief Call Center Representative
$26,000,000–$33,280,000 year
RemoteUnited States or US
Job Summary
Assist customers with service inquiries regarding hurricane disaster relief efforts while applying customer service techniques and utilizing account management systems. Learn common requests and solutions to improve the customer's experience during difficult times, escalating dissatisfaction to proper channels as needed. Maintain a positive, enthusiastic outlook and bring a team-oriented approach to this temporary, remote role contingent on hurricane relief needs. Candidates must complete a full application including screening questions and a pre-employment test, with hours operating from 8:00 AM to 8:00 PM ET in shifts.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating systems
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow up on customer issues
- An aptitude for conflict resolution, problem solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Must be confident, fully engaged, a team player, and dedicated
- The ability to bring a positive and enthusiastic outlook to work each day
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to background/security investigation and drug screening
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