Disability Payment Specialist
$49,000–$77,000 year
HybridMontréal, Quebec, Canada
Montréal, Quebec, CanadaHybridFull Time$49,000–$77,000 yearSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Calculate and release Disability Benefit payments, process reimbursements from sources like CPP/QPP and WSIB, and review contractual provisions. Handle inbound and outbound calls, assist with repayment plans for overpayments, and respond proactively to client inquiries. Identify opportunities for process improvements while representing Sun Life professionally with partners and clients. Occasionally work overtime during high-volume periods to meet client expectations. Bilingualism in French and English is required for answering calls across Canada.
Required Qualifications
- Bilingualism (French, English, both oral and written)
- Stellar customer service skills
- Active listening skills
- Exceptional time management and organizational skills
- Outstanding communication skills – written and verbal
- Ability to apply critical thinking to solve complex problems
- Ability to take initiative and demonstrate sound judgement
- Resilience when taking on new responsibilities or handling difficult situations
- Commitment and excitement towards continuous learning
- Teamwork and collaboration
- Ability to thrive in a fast paced, high-volume production environment
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