Disability Case Manager
$31,200–$31,200 year
HybridWaterloo, Ontario, Canada
Job Summary
Assess and manage disability claims (short-term, long-term, and salary continuance) with a focus on timely and fair resolution. Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness. Apply crisis intervention and rehabilitation techniques to support clients through challenging health transitions. Use data and analytics to inform decisions and identify trends in recovery and return-to-work outcomes. Build strong, trust-based relationships with clients, employers, and healthcare providers while communicating with empathy and clarity. This hybrid position in our Waterloo location supports Canadians in their pursuit of better health and sustainable recovery.
Required Qualifications
- Frontline healthcare experience (e.g., nursing, occupational therapy, physiotherapy, mental health support)
- Bachelor's degree in Healthcare, Kinesiology or Business
- 3-5 years of professional experience, ideally in healthcare or case management
- Emotional Intelligence
- Crisis Intervention
- Case Management
- Rehabilitation Techniques
- Analytical Skills
- Critical Thinking
- Strong analytical and decision-making skills
- Resilience and adaptability in fast-paced, emotionally complex situations
- Comfort with digital tools and multiple platforms
- A collaborative, team-first mindset
- Hybrid Position in our Waterloo location
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