Director, Workplace Experience

Define and own the enterprise Digital Employee Experience (DEX) strategy aligned to employee productivity and business outcomes. Own end-to-end employee journeys across collaboration, productivity, and support experiences, ensuring consistency and usability across touchpoints. Provide leadership and accountability for Enterprise Support & Solutions, Experience Platforms, Service Desk, and Portfolio & Digital Skilling teams. Ensure strong service management practices are applied across employee-facing services, including incident, problem, change, and knowledge management. Own experience-layer platforms such as employee portals and intranet, ensuring usability, navigation, content structure, and discoverability. Drive improvements to employee-facing request flows and self-service user experiences. Own the executive technology experience, including meeting quality, responsiveness, and white-glove support. Provide accountability for Service Desk and site support experience outcomes, including responsiveness, consistency, and service quality. Collaborate with Corporate Communications to align IT experience strategy with enterprise communication and engagement initiatives. Ensure communications, portals, and service messaging reinforce corporate change and adoption strategies. Partner with Adaptive Platforms and Digital Infrastructure leaders to ensure platforms and infrastructure changes support positive experiences. Define and track experience metrics such as satisfaction, adoption, support effectiveness, and friction points. Use data and employee feedback to prioritize continuous experience and service improvements. Ensure workplace services align with enterprise standards, security, privacy, and compliance requirements. Communicate workplace experience strategy, performance, and improvement priorities to senior leadership.