Director, Workplace Experience
On-siteToronto, Ontario, Canada
Job Summary
Provide strategic leadership to deliver a world-class workplace experience across multiple regions, ensuring alignment with CPP Investments' business objectives and culture. Develop and mentor a high-performing, diverse team that delivers consistently excellent service. Oversee daily operations for all workplace services, including space planning, facilities operations, preventive maintenance, and vendor performance. Lead third-party facility management partnerships to ensure service delivery excellence, compliance, and cost efficiency. Partner with internal and external stakeholders on leasing strategy, renewals, and negotiations for office premises in Toronto, New York, Brazil, and support for other global offices. Direct tenant improvement and capital construction projects from concept to completion, ensuring schedule, budget, and quality targets are met. Oversee critical infrastructure systems to ensure business continuity and resilience. Prepare monthly metrics reports for review by the Managing Director. Manage multiple projects and daily activities to meet deadlines and develop plans to accomplish departmental goals. Source and select vendors, engage in contract development and negotiations, and manage relationships with key partners.
Required Qualifications
- Bachelor's degree in Real Estate, Facilities Management, Engineering, Business Administration, or related field
- 10+ years of progressive experience in workplace operations, facilities management, or real estate, with multi-site leadership responsibility
- Demonstrable experience managing and motivating a high performing team including providing day-to-day direction & mentoring, and executing and managing yearly goal setting, performance reviews and professional development processes, and recruitment
- Champion a service-driven culture that blends hospitality and workplace operations, elevating the employee and guest experience
- Provide strategic leadership by motivating and developing a diverse and high-performance team focused on delivering high quality employee experience and services to offices in the Americas region
- Build a trusting and inclusive growth mindset culture where employees feel empowered to challenge the status quo, share new and innovative ideas helping to achieve our vision, strategy and business priorities
- Strong track record of leading teams, managing large budgets ($10-50M), and delivering measurable improvements in performance and experience
- Exceptional interpersonal and communication skills with the ability to influence and build strong cross-functional partnerships
- Skilled negotiator with sound business judgment and attention to detail
- Proactive, strategic thinker who thrives in dynamic, global environments
- You are motivated to contribute to something larger than yourself, approach complex challenges with rigor, and hold yourself to high standards in a collaborative, performance-driven environment
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