Director, Vendor & Process Management
$175,000–$255,000 year
On-siteAltamonte Springs, Florida, United States
Job Summary
Develop and execute the national contractor and vendor management strategy, establishing performance standards, scorecards, and service-level agreements for field vendors. Conduct recurring business reviews to drive performance, compliance, and continuous improvement across all Forged Fiber 37 markets. Manage the $50 million Enterprise Budget Strategy while leading root cause analysis for systemic operational issues and validating invoices to streamline cost savings. Partner with Procurement, Legal, Finance, and Operations to support vendor selection, contract negotiations, and the deployment of national best practices. Monitor key performance indicators including safety, quality, customer experience, and productivity to provide data-driven recommendations. Travel 25–50% nationally to enable operational scale and field execution consistency.
Required Qualifications
- Bachelor's Degree in Business, Operations Management, Engineering, Telecommunications, or related field; equivalent experience considered.
- 10+ years of operational leadership experience.
- 5+ years of experience managing contractors, vendors, or strategic business partnerships.
- Experience leading multi-market or national operational programs.
- Demonstrated success driving operational performance improvements.
- Experience managing complex cross-functional initiatives.
- Ability to travel nationally as business needs require.
- Strong experience managing large-scale contractor and vendor relationships.
- Demonstrated ability to establish performance accountability and governance frameworks.
- Experience conducting executive-level vendor business reviews.
- Strong negotiation, conflict resolution, and relationship management capabilities.
- Deep understanding of field operations processes and workforce execution models.
- Ability to identify operational inefficiencies and drive sustainable solutions.
- Experience leading large-scale process improvement initiatives.
- Strong project management and organizational skills.
- Advanced data analysis and operational performance management skills.
- Strong financial acumen with experience managing budgets and vendor spend
- Ability to translate operational data into actionable business recommendations.
- Experience building executive dashboards and performance reporting.
- Exceptional communication and presentation skills.
- Strong executive presence and ability to influence senior leaders.
- Ability to lead through organizational change and ambiguity.
- Proven ability to build alignment across diverse stakeholder groups.
Desired Qualifications
- Telecommunications, broadband, fiber, cable, or field service experience.
- Experience supporting large contractor workforces.
- Lean, Six Sigma, Project Management Professional (PMP), or Operational Excellence certification.
- Experience implementing workforce management, dispatch, or field service technologies.
- Experience supporting AT&T Experience, Quantum Fiber, or similar service delivery models.
- Experience in procurement governance or strategic sourcing environments.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.