Director - Underwriting, Personal Lines
$122,000–$214,000 year
RemoteUnited States
EXPIREDUnited StatesRemoteFull Time$122,000–$214,000 yearSenior LevelAssociates DegreeINSURANCEEnterprise
Full TimeSenior LevelAssociates DegreeEnterpriseINSURANCE
Job Summary
Establish research objectives, set underwriting practice standards, and lead large initiatives to ensure methodologies align with business and strategic goals. Direct multi-line underwriting teams by translating strategic plans into organizational direction, managing performance measurements, and overseeing budgeting, reporting, and hiring. Proactively identify issues to recommend profitable growth, consult on underwriting policy with internal and external partners, and develop training for associates and stakeholders. Manage escalated issues, coach leaders, and ensure compliance with legal requirements while driving customer service performance and continuous improvement.
Required Qualifications
- Demonstrated personal lines underwriting leadership experience
- Strong understanding of underwriting operations
- Risk selection
- Portfolio management
- Agency relationships
- Profit-driven decision making
- Proven ability to translate strategy into execution
- Leading teams through organizational change
- Driving accountability
- Measurable business results
- Strong people leadership experience
- Coaching leaders
- Building high-performing teams
- Developing talent
- Fostering a culture of continuous improvement
- Experience building and maintaining strategic relationships with agents, sales partners, and cross-functional stakeholders
- Customer-focused approach to influencing outcomes
- Enhancing the agent experience
- Demonstrated success leading large initiatives
- Modernization efforts
- Organizational design changes
- Process improvements
- Entrepreneurial mindset
- Ability to identify opportunities
- Solve complex business challenges
- Drive innovation
- Eight years underwriting, customer service or related experience
- Detailed knowledge of personal lines insurance products
- State regulations
- Management techniques
- Underwriting policies
- Procedures
- Best practices
- Ability to set strategic goals and priorities
- Demonstrated decision-making ability
- Ability to evaluate and recommend solutions regarding customer service, work processing, underwriting selection, and best practices compliance
- Ability to reach a solution in situations where there may be multiple options or competing priorities
- Strong analytical skills
- Drive for results
- Skilled communicator
- Strong people leadership, engagement and development skills
- Ability to manage matrix relationships with regional, product and service center leadership
- Partner with sales and regional leadership in cooperative efforts to meet business objectives
- Bachelor's degree
- Completion of technical insurance coursework such as CPCU
- Eight years underwriting, customer service or related experience
- Significant business management and people leadership experience
- Detailed knowledge of personal lines insurance products
- State regulations
- Management techniques
- Underwriting policies
- Procedures
- Best practices
- Familiarity with other lines of business
- Strong knowledge of company operations
- Financials
- Trend analysis
- Competitor data
- Ability to set strategic goals and priorities
- Demonstrated decision-making ability
- Ability to evaluate and recommend solutions regarding customer service, work processing, underwriting selection, and best practices compliance
- Ability to reach a solution in situations where there may be multiple options or competing priorities
- Strong analytical skills
- Drive for results
- Skilled communicator
- Strong people leadership, engagement and development skills
- Ability to manage matrix relationships with regional, product and service center leadership
- Partner with sales and regional leadership in cooperative efforts to meet business objectives
- This position could be filled within any of the lower 48 U.S. states
Desired Qualifications
- Experience in agency, carrier, broker, or client-facing insurance environments
- Ability to influence partners
- Navigate complex relationships
- Serve as a trusted underwriting consultant
- Experience leading teams through transformation
- Change management
- Underwriting modernization initiatives
- Masters in business or a related field
- Continued education
- Masters in business or a related field
- Completion of technical insurance coursework such as CPCU
- Significant business management and people leadership experience
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