Director, Underwriting & Client Services (P&C)

Leads, manages, and oversees underwriting and service operations delivering outsourced insurance solutions on behalf of multiple carrier partners across commercial and personal lines. Provides strategic and operational leadership to underwriting and call center teams with a strong focus on underwriting excellence, profitability, and execution accuracy. Responsible for managing carrier relationships, operational performance, and financial outcomes, including accountability for P&L performance, underwriting quality, and achievement of contractual service standards. Ensures data-driven decision-making aligned with carrier underwriting guidelines and company objectives while fostering a high-performance culture. This role is fully remote. Key duties include directing underwriting and servicing operations, developing workflows and processes, coaching and evaluating staff, maintaining knowledge of carrier guidelines, resolving escalated issues, managing unit goals and budgets, hiring and training, implementing new programs, supervising multiple employees, ensuring adherence to SLAs, and maintaining underwriting quality control. Education/Experience: Bachelor's degree preferred; 10+ years in insurance service operations; 2-20 and 4-40 licenses or ability to obtain; CPCU/AU/CIC/CPIA designations preferred. Starting salary: $145,000, with potential discretionary bonus. Our hybrid/remote policy allows remote work up to two days a week or fully remote as described. Equal opportunity employer.