Director, Travel & Hospitality (Adtech & Martech)
RemoteNew York City, New York, United States or California, United States
Job Summary
Own the overall client relationship and account strategy for assigned Acxiom clients in Travel, Hospitality, and Entertainment, serving as the primary strategic and commercial leader. Develop and execute account plans that align client business objectives with Acxiom solutions to deliver tangible outcomes, while managing revenue run rate, renewals, and incremental growth targets. Identify and close growth opportunities through upsell, cross-sell, and new use cases, building trusted executive relationships across all client stakeholders. Lead client business reviews, maintain accurate forecasts and pipelines in Salesforce, and coordinate cross-functional support to resolve issues with urgency. Operate with independence while leveraging product, data, and delivery teams to drive client success and expand the partnership over time.
Required Qualifications
- Bachelor's degree or equivalent experience
- Minimum of ten years of relevant experience in strategic account leadership, enterprise sales, client management, consulting, marketing technology, data, digital, or related services
- Demonstrated success owning large, complex client relationships with accountability for revenue, retention, growth, profitability, and client satisfaction
- Proven ability to build executive relationships, influence senior stakeholders, and lead strategic conversations tied to measurable business impact
- Strong commercial acumen, including experience with forecasting, pipeline management, renewals, contract negotiations, pricing, and account profitability
- Experience developing account plans and converting client priorities into growth strategies, solution roadmaps, and actionable opportunities
- Ability to operate independently as the account owner while collaborating effectively with cross-functional teams to deliver on commitments
- Consultative selling skills with the ability to listen, diagnose, frame business challenges, and position Acxiom capabilities in a compelling, outcome-oriented way
- Strong problem-solving, negotiation, communication, presentation, and executive presence skills
- Understanding of data, identity, analytics, marketing technology, digital transformation, managed services, or related solution areas
- Twelve years (12) minimum of relevant experience
- Expert industry knowledge
- Multi-functional leadership experience (Consulting, BPO, General Management, etc.)
- Experience in Marketing and Marketing Technologies, including data insights, analytics, and digital marketing experience
- Experience working with pipeline tracking and account management within Salesforce
- Deep knowledge of digital ad tech ecosystems and digital ad targeting platforms and technology
- Deep knowledge of the application of consumer first party data and behavioral data in ad tech
- Proven track record of meeting/exceeding goals involving add-on deals and maintaining install base in large, complex organizations
- Proven success in managing clients with multiple lines of business
- Ability to map technology solutions to solve business problems or advance business goals
- Demonstrating resilience and creativity to gain commitments over challenging sales cycles
- Experience with large sales targets
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