Director, Tolling Operations
On-siteAustin, Texas, United States
Job Summary
Develop and execute operational strategies for end-to-end toll transaction processing, account management, dispute resolution, and revenue protection. Lead cross-functional teams to establish KPIs, monitor service levels, and drive automation initiatives that reduce manual processing. Manage executive-level relationships with toll authorities and agencies while ensuring compliance with contractual obligations, SLAs, and financial controls. Oversee departmental workflows, budgeting, and staffing to support scalable growth and operational excellence. This role requires independent judgment and strategic leadership under general supervision.
Required Qualifications
- Bachelor's degree in Business Administration, Transportation, Finance, Operations Management, Engineering, Information Systems, or a related field
- 10+ years of progressive operational leadership experience
- 5+ years of leadership experience managing tolling operations, transportation operations, transaction processing, financial operations, or related functions
- Experience leading large-scale operational teams in high-volume transaction environments
- Experience managing customer-facing operational programs with established service level requirements
- Proven experience developing organizational processes, performance metrics, and operational controls
- Demonstrated success leading cross-functional initiatives and organizational change
- Strong knowledge of tolling operations, violations management, transaction processing, reconciliation practices, and customer account administration
- Strong financial and operational analysis capabilities
- Exceptional leadership and team development skills
- Excellent verbal, written, and executive-level communication skills
- Ability to manage multiple priorities in a dynamic environment
- Advanced proficiency with data analysis, reporting tools, and Microsoft Office applications
- Strong problem-solving and decision-making capabilities
Desired Qualifications
- Experience working in highly regulated or contract-driven environments preferred
- Electronic Toll Collection (ETC) industry experience
- Intelligent Transportation Systems (ITS) experience
- Commercial fleet tolling experience
- Experience supporting multi-state or nationwide tolling operations
- Experience implementing operational automation and workflow technologies
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