Director, Ticketing - FIFA World Cup 2026
On-site · London, England, United Kingdom
Job Summary
Oversee and lead ticketing operations for the FIFA World Cup 2026, managing a core team and serving as the main contact for client ticketing matters. Responsibilities include strategic leadership, guest experience strategy, project governance, and compliance with FIFA protocols. Utilize expertise in operational readiness, vendor management, and ticketing system architecture to deliver seamless guest experiences. Strong leadership, communication skills, and the ability to manage complex stakeholder relationships are essential.
Required Qualifications
- 7+ years of experience in account management, event operations, or ticketing
- In-depth knowledge of ticketing platforms and CRM systems
- Ability to manage high-level stakeholders
- Strong communication and interpersonal skills
- Fluency in English, additional languages are an asset
Desired Qualifications
- Experience in large-scale event ticketing management
- Knowledge of ticketing systems architecture
- Proven leadership in managing complex ticketing operations
- Strong project management skills
- Experience managing third-party vendors
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