Director Ticket Sales and Operations (University of Toledo)
On-siteToledo, Ohio, United States
Job Summary
Recruit, train, and supervise sales and service team members while monitoring performance against revenue and training goals. Lead the development of ticket sales strategies, execute annual business plans, and identify new opportunities in season tickets and group sales. Manage day-to-day operations of the Fan Relationship Management Center and Ticket Operations/Box Office, including opening/closing procedures, order processing, and game day ticket activities. Track daily, weekly, and monthly sales figures, handle accounting, partner invoicing, and staff payroll. Act as the principal liaison between Playfly and the athletic department to provide recommendations on marketing and promotions.
Required Qualifications
- Minimum of 3-5 years of sports ticket sales experience
- Available to work athletic events including home games and special events in evenings and on weekends as needed
- Walking, standing, bending and carrying of light office items is required
Desired Qualifications
- at least 2 years in inside sales/ ticketing leadership
- Bachelor's Degree
- Experience with Paciolan ticketing software and CRM programs
- Excellent communication, presentation and listening skills
- Strong organizational, administrative and time management skills
- Proven problem-solving ability
- Computer proficient (Microsoft Word, Excel, Outlook)
- Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company
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