Director, Ticket Operations
On-site · Las Vegas, Nevada, United States or Mesa, Arizona, United States
Job Summary
The Director, Ticket Operations provides strategic leadership and technical oversight for the Athletics’ ticketing ecosystem, overseeing end-to-end inventory management on the ProVenue platform, financial reconciliation of all ballpark events, and development of box office and game day service teams. Leads configuration and management of season, group, and individual event builds; maximizes use of MLB Ballpark App, CRM, and third-party platforms; ensures inventory control across all sales channels. Ensures compliance with organizational policies, state/federal laws, and MLB/Tickets.com mandates; delivers detailed sales data and analytics to senior leadership. Collaborates with Sales/Marketing on launches, pricing structures, and promotions; develops pricing for Spring Training and West Sacramento operations; supports secondary market relationships and data-driven pricing. Recruits, trains, and supervises ticketing staff, resolves complex ticketing issues, and maintains high service standards. Supports initiatives such as season ticket renewals, product launches, and multi-venue ticketing strategies; participates in stadium/venue openings and operational readiness.
Required Qualifications
- 5-7+ years of progressive experience in ticket operations, preferably within large-scale live event, sports, or entertainment environments
- Strong proficiency with ProVenue
- Proficiency in Microsoft Office Suite, with strong working knowledge of Excel
- Proficiency in Google Workspace applications, including Docs, Sheets, and Drive
- Strong understanding of event builds, inventory, ticketing systems, and pricing models
- Exceptional attention to detail with the ability to ensure accurate event setup and inventory tracking while maintaining high levels of data accuracy and consistency
- Demonstrated experience managing ticketing revenue reconciliation, including sales reporting, audits, end-of-event processes, and compliance with organizational standards and Major League Baseball requirements
- Proven ability to lead box office and gameday service teams in fast-paced, high-volume environments. Experience training, developing, and managing staff while maintaining strong customer service standards
- Ability to appropriately manage confidential and sensitive information while maintaining a high level of trust and integrity
- Working knowledge of industry regulations, MLB requirements, and organizational policies related to ticketing operations and compliance
- Must have a valid driver’s license with a safe and verifiable driving record
- Willing and able to work onsite in Las Vegas, Nevada
- Willing and able to support Arizona ticket operations in Mesa annually, and to travel to Sacramento for approximately 25% of home games
- Willing and able to work a non-traditional schedule, including nights, weekends, and holidays
- Experience supporting ticketing strategy for initiatives such as season ticket renewals, product launches, and pricing strategy preferred
- Experience supporting multi-venue ticketing operations strongly preferred
- Prior involvement in stadium or venue openings, particularly related to ticketing operations and operational readiness, preferred
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