Director, Technology Operations
On-siteChicago, Illinois, United States or New York City, New York, United States
Job Summary
Manage the JLL Bank of America technology operations account by proactively anticipating, escalating, and resolving technology issues to ensure service level reliability and client success. Lead incident management activities, coordinate troubleshooting for systems and networks, and oversee hardware provisioning and user access reporting. Drive process optimization while developing a high-performing team fluent in technical maintenance, and manage security scanning, disaster recovery testing, and system onboarding. Coordinate interfacing strategies between JLL and client systems and interface with the Technology Support Center for software support. This role requires a leader with strong analytical skills and experience in IT and Business Intelligence operations within a Bank of America and JLL environment.
Required Qualifications
- Technically proficient in both IT and Business Intelligence operations
- Demonstrated experience improving and optimizing processes to ensure consistent success
- Strong analytical and problem-solving skills
- Capable of building a high performing team, mentoring others for success and driving a team to succeed
- Bachelor's degree
- Broad range of business experience acquired through previous work experience
- 5+ years of industry experience acquired through previous work experience
- Must be authorized to work in the United States without sponsorship
Desired Qualifications
- Experience with Microsoft Business Intelligence stack (SharePoint, PowerPivot, PowerView, SSRS), Tableau, or similar
- Experience with Bank of America and JLL technology environments
- MBA or similar post-graduate studies
- Results driven and have outstanding customer service skills
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