Director, Technical Support Engineering-Slack-FY27-H1-2

Director, Technical Support Engineering for Salesforce's Service Cloud Success Architect team. Leads a high-performing, cross-functional group of technical resources, defining delivery frameworks, architectural governance, and quality standards; responsible for capacity planning, resource alignment, and prioritization across critical initiatives and customer engagements; provides architectural thought leadership and strategic guidance to product, engineering, sales, services, and success stakeholders; focuses on coaching, succession planning, and developing technical leaders, with an emphasis on AI Agents and automated solutions to improve customer outcomes.