Director, Technical Solutions
$147,200–$184,000 year
RemoteUnited States
Job Summary
Set strategic direction and annual priorities for the global Technical Solutions department, defining vision for pre-sales technical engagements and solution architecture design. Manage and mentor a global team of managers and senior contributors while establishing departmental KPIs, success metrics, and operational budgets aligned with company growth targets. Oversee global methodology for pre-sales engagements, develop standardized product demonstration assets, and act as executive technical sponsor for key accounts to resolve high-level strategic roadblocks. Partner with Product and Engineering leadership to translate customer trends into long-term roadmaps and coordinate with Sales and Marketing to develop enterprise-level collateral and enablement training. Drive operational excellence and post-sale handover, utilizing automation to resolve technical escalations. This role requires 6+ years of customer-facing technical leadership experience, with at least 3+ years in a manager-of-managers capacity, and involves working remotely 100% of the time.
Required Qualifications
- 6+ years of experience in a customer-facing technical leadership role (e.g., Solutions Architecture, Sales Engineering, or Technical Program Management)
- at least 3+ years in a manager-of-managers capacity
- Demonstrated success in setting departmental vision, managing global remote teams, and architecting solutions for enterprise-level, multi-national customers
- Subject matter expertise in Offensive Security, including Penetration Testing, Bug Bounty, and Red Teaming methodologies
- Exceptional ability to translate complex technical concepts into clear business-value propositions for executive-level audiences
- Advanced experience with CRM platforms, project management frameworks, and the development of technical governance documentation
- Must be able to complete all physical requirements of the job with or without reasonable accommodation
- Must be able to remain in a stationary position 50% of the time
- Must be able to carry / move laptop as needed throughout the work day
- remote, work-from-home 100% of the time
- It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence
Desired Qualifications
- Prior experience working within the technology and cybersecurity vendor space, particularly in offensive security services
- Proven track record of driving operational efficiency through automation and process optimization
- Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field, or equivalent practical leadership experience
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