Director, Technical Account Management
$165,000–$185,000 year
Hybrid · Chicago, Illinois, United States
Job Summary
Director of Technical Account Management at NinjaTrader responsible for defining and executing the TAM function for NinjaTrader's highest-revenue and most complex partner relationships. Manage and develop a team of Technical Account Managers, own portfolio-level KPIs (including TTFT, NRR, partner satisfaction, and SLA performance), and serve as the executive escalation point. Lead executive business reviews with C-level and VP-level stakeholders, drive cross-functional collaboration with Engineering and Product to scope and deliver partner needs, and develop enablement content (e.g., API documentation, onboarding materials). Requires 8+ years in a technical customer-facing role, 3+ years of people management, deep API/cloud expertise, exceptional executive presence, and a proven track record in managing complex B2B relationships and shaping product roadmaps. Hybrid in Chicago with remote flexibility in multiple states; compensation includes base salary and bonus, 401k match, and comprehensive benefits.
Required Qualifications
- 8+ years in a technical customer-facing role such as Technical Account Management, Solutions Engineering, Customer Success, or Technical Program Management in a SaaS, fintech, or market data context
- 3+ years in a people management or team leadership role, with a track record of building and developing high-performing technical teams
- Proven experience managing complex B2B relationships at the executive level and delivering measurable outcomes across technical and commercial stakeholders
- Demonstrated ability to build organizational structure from scratch or in an early-stage environment, including defining roles, setting standards, and hiring to a model
- Deep familiarity with RESTful APIs, OAuth, JSON, WebSockets, and cloud platforms (GCP, AWS, or Azure)
- Ability to engage credibly with engineers and architects by understanding integration patterns, diagnosing technical issues, and providing actionable guidance
- Strong working knowledge of cloud architecture, data streaming, and middleware solutions
- Comfort reviewing technical SOWs, integration specifications, and implementation plans
- Exceptional executive presence with the ability to lead high-stakes partner conversations, de-escalate crises, and represent NinjaTrader at the senior level
- Cross-functional fluency; equally effective in a room with engineers, product managers, and C-suite executives, with the ability to translate between all three
- Strong organizational skills and the ability to manage multiple large accounts and team operations simultaneously in a fast-paced environment
- Data-driven mindset with experience tracking key metrics, building dashboards and reporting, and using insights to drive team performance
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