DIRECTOR, SUCCESS & CAREER PROGRAM OPERATIONS
$100,000–$122,000 year
Remote · United States
Job Summary
Director of Success & Career Program Operations oversees national program expectations and regional delivery for Bottom Line’s Success and Career programming. The role operationalizes employability milestones, monitors dashboards and early-warning signals, and coordinates with national and regional leaders to ensure timely problem-solving, onboarding, and skill-building. Responsibilities include owning the national operating system, leading milestone reviews, implementing the Early Warning System (EWS), operationalizing employability curricula, overseeing scalable mentoring, planning career events, and improving outcomes through data-driven improvements. The position partners cross-functionally to align delivery with fidelity guardrails, drives cross-site consistency, and manages onboarding, training, and coaching with leadership across regions. The role requires managing up to two direct reports (grant-funded), building a high-performing team culture, and supporting continuous improvement of program operations. Strong data fluency (Salesforce, Power BI), change management, and collaboration with multiple stakeholders are essential. Work schedule is typical business hours with some flexibility, and travel is anticipated occasionally to regional sites and events. Compensation varies by location (National Office: $100,000; Chicago: $110,000; Boston: $118,000; New York: $122,000). Start date July 2026.
Required Qualifications
- Bachelor’s degree or equivalent experience
- 6-8 years of progressive leadership experience in nonprofit, government, or philanthropy (experience serving first-generation and low-income students strongly preferred)
- Experience leading multi-site program operations with accountability for fidelity and student outcomes
- Expertise in college success/persistence and/or career readiness for first-gen and low-income students
- Experience convening and leading communities of practice; strong facilitation and peer-leader development skills
- Strong program planning and implementation skills; ability to map processes and anticipate downstream impacts
- Data fluency with Salesforce, Power BI, or comparable tools to manage and analyze results
- Change management mindset; able to lead through program evolution and integration
- High emotional intelligence; strong cross-functional partnership skills
- Work authorization required
- Demonstrated commitment to Bottom Line’s Mission, Vision, and Core Values
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