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Director, Strategy & Business Architecture
Hybrid · Toronto, Ontario, Canada or Waterloo, Ontario, Canada
Job Summary
Director, Strategy & Business Architecture role within the Canada Segment’s Technology Strategy team. Partner with business and technology leaders to shape strategy, define operating models, and enable end-to-end customer experiences through innovation, automation, and data-driven decision-making. Develop business-driven, customer-centric roadmaps aligned to strategic priorities, facilitate outcome-based planning and roadmap development, lead complex transformation initiatives, and maintain a holistic view of the organization’s business architecture to support capability, customer journey, and value stream analysis. Conduct market and industry research to identify emerging technologies and innovation opportunities that enhance business models and operational efficiency. Guide product and vendor decisions from an architectural perspective, ensuring effective integration of new technologies while optimizing costs and managing risks. Contribute to on-time, on-budget delivery of strategic initiatives and standards. The role is based in Canada (Toronto or Waterloo) with a hybrid working arrangement, and references Manulife/John Hancock as the employer; the position emphasizes digital transformation, enterprise architecture, and leadership in strategy execution.
Required Qualifications
- 10+ years of experience in Director/Manager Strategy and Business Architecture from Consulting or Financial Services environments
- Demonstrated ability to apply an enterprise-wide perspective across strategy, processes, capabilities, enabling technologies, and governance
- Proven ability to identify organizational challenges, including cross-functional dependencies and inefficiencies, and influence stakeholders at all levels to achieve alignment
- Experience acting as a liaison between business and technology teams, communicating business needs, technical constraints, and strategic priorities
- Strong analytical and problem-solving skills, including the ability to identify trends, assess impacts of change, and support informed decision-making
- Experience in strategic planning, roadmap development, emerging technology adoption, and technology portfolio optimization
- Experience conducting capability, value stream, and customer experience assessments (e.g., SWOT analysis) and defining transformation roadmaps
- Experience using model-based representations and business architecture frameworks to analyze and communicate complex information
- Knowledge of enterprise architecture frameworks (e.g., TOGAF, Zachman) and Business Architecture Guild best practices
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