Director / Sr. Director, Relationship Management
RemoteUnited States
Job Summary
Build and maintain strong relationships with key stakeholders at client organizations, including executives, business development teams, and technical experts. Lead collaboration across cross-functional teams to ensure smooth onboarding and align client strategy with broader business goals. Organize monthly calls and quarterly business reviews, track revenue, and create account-based strategies focused on enablement, share of wallet expansion, and co-marketing. Negotiate client agreements and contracts while driving retention, renewals, and upsell opportunities. Channel the client voice internally to impact product roadmaps and maintain operational excellence through process improvements. Serve as a primary point of contact and trusted advisor for zerohash's diverse B2B client base in the fintech and crypto landscape.
Required Qualifications
- Bachelor's degree or equivalent practical experience
- 7-10 years of experience in B2B Relationship Management/ Business Development
- Experience growing client relationships including cross-sell/expansion
- Exceptional written and verbal communication, able to explain complex topics simply
- Strong interpersonal skills and the ability to build and maintain relationships with diverse stakeholders, both internally and externally
- The ability to work independently in a fast-paced environment
- Receptive to feedback and implements changes immediately with a positive attitude
- An interest in being a relationship builder, collaborative partner, and dynamic project manager
- Experience working in a complex ecosystem of SaaS or payments products
- An ability to translate complex business concepts into concise and easy to understand conversations, and put structure to nebulous, unstructured problems
- Travel requirements up to 20% to zerohash offices and client locations (depending on business need)
- Experience in fintech, brokerage, payments, and/or the crypto industry
Desired Qualifications
- Motivated by zerohash's mission and creating a seamless, best in class experience for our highest value clients
- Highly self-motivated, proactive, and able to work effectively in a fast-paced, dynamic environment
- Self-confident, resilient and goal focused
- Motivated by a startup environment
- Experience working with product and engineering teams
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