Director/Sr. Director, Operations & Underwriting
$162,800–$223,850 year
On-siteChicago, Illinois, United States or New York City, New York, United States
Job Summary
Lead underwriting operations and support functions to improve efficiency, consistency, service delivery, and operational performance. Establish and monitor key operational metrics, service standards, and workflow performance indicators while driving process improvement initiatives that reduce operational friction. Act as the primary liaison between underwriting teams and technology organizations to develop and implement underwriting tools, workflow solutions, analytics, and AI-enabled capabilities. Partner with Product Line Leaders and regional underwriting leaders to execute strategies, facilitate portfolio reviews, and deliver actionable insights regarding growth opportunities, risk selection, and profitability. Serve as the operational bridge among Underwriting, Claims, Actuarial, Finance, Compliance, Distribution, and IT to coordinate enterprise initiatives and ensure underwriting priorities align with strategic planning. Markel Group (NYSE – MKL) is a Fortune 500 holding company with over 60 offices in 20+ countries.
Required Qualifications
- 10-15+ years of insurance industry experience within a broad array of professional liability products with significant exposure to underwriting operations, portfolio management, product leadership, or business strategy
- Deep understanding of underwriting processes, risk management principles, and portfolio performance metrics
- Proven experience leading cross-functional initiatives involving underwriting, technology, actuarial, claims, finance, and operations
- Strong analytical, strategic planning, and organizational leadership skills
- Demonstrated success driving operational transformation, process improvement, and technology adoption
- Exceptional communication and stakeholder management abilities, including executive-level presentation skills
- US Work Authorization required
- Markel does not provide visa sponsorship for this position, now or in the future
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