Director, Solutions - Patient Support Services
$148,000–$222,000 year
RemoteUnited States or East Norriton, Pennsylvania, United States
Job Summary
Lead the Patient Support Services solution by supporting client organizational decisions on strategy, resources, and processes while managing project delivery and business development. Conduct in-depth interviews with senior leadership to capture insights for benchmark reports that drive operational improvements. Coordinate cross-functional activities for advisory services, including Virtual-How Network surveys and client summits, while generating thought leadership for value-forward selling. Identify unmet market needs to develop new solutions and evolve service offerings that align with annual revenue goals. Provide strategic oversight to ensure high-quality deliverables and mentor staff on onboarding and peer review.
Required Qualifications
- Bachelor's degree
- 5+ years in pharmaceutical patient support services
- Experience or knowledge of vital Patient Support Services functions including, but not limited to: PSP/Hub management, FRM Teams, affordability solutions, free goods programs, Program KPIs/Reporting/Data Analytics, familiarity with data sharing/data feeds common in the patient support services space, patient engagement and adherence programs, clinical nurse education programs, patient services technology tools, etc.
- Excellent verbal and written communication skills, including preparing and supporting formal presentations at the highest levels of client organizations
- A track record of developing and managing effective relationships with internal and external stakeholders
- A history of a team-oriented and collaborative approach to work and projects
- High integrity and credibility as perceived by all those with whom he/she will work
- Comfort working at the highest levels of client organizations, interacting closely with top executives and business unit leaders
- An ability to consult, problem-solve, work autonomously, and to organize complex information into clear actionable recommendations that improve (client) business results
- Comfortable with change management and taking complex data requirements and/or ambiguous direction and bring them to completion
- Local to East Norriton/Philadelphia, PA
- 25-40% travel requirements
Desired Qualifications
- Advanced degree
- Experience with or for emerging pharma companies, setting up their patient support services department infrastructure
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