DIRECTOR, SOLUTIONS DELIVERY – 18 Months
HybridMontréal, Quebec, Canada
Job Summary
Lead Community Banking's strategic delivery portfolio by managing complex programs from ideation through launch and transition to operations. Act as the primary business lead for technology, digital transformation, data, AI, and enterprise delivery initiatives, translating business needs into solution designs, requirements, and governance materials. Own the data and analytics roadmap, including data governance, migration, integration, reporting, dashboards, predictive analytics, and AI-enabled solutions. Build and coach a high-performing team focused on delivery excellence while managing consultants during mandates. This 18-month temporary mandate reports to the Vice President, Collaborative Financing, with a focus on strengthening the target operating model to improve scalability, enhance controls, and reduce cost-to-serve. The role involves working across IT, Risk, Legal, Procurement, Operations, Marketing, Finance, Strategy, external partners, and technology providers to enable long-term growth and impact for underserved Canadian entrepreneurs.
Required Qualifications
- University degree in business, finance, technology, engineering, public administration, or a related field
- 10 to 15 years of progressive experience leading complex business transformation, program delivery, product implementation, or technology-enabled change initiatives
- Deep project and program management experience, including governance, business case development, prioritization, delivery planning, risk management, stakeholder alignment, and executive reporting
- Strong understanding of lending, financial services, partnerships, operations, risk, compliance, procurement, and technology delivery environments
- Proven ability to translate business strategy into practical operating models, scalable processes, solution requirements, implementation plans, and measurable outcomes
- Strong data, analytics, and digital acumen, with the ability to lead data modernization, performance measurement, AI enablement, reporting, automation, and insight-driven decision-making initiatives
- Excellent executive communication skills, including the ability to prepare clear recommendations, governance materials, presentations, and decision documents for senior audiences
- Demonstrated ability to influence, collaborate, and deliver outcomes across cross-functional teams, external partners, vendors, and senior stakeholders in a matrixed environment
- People leadership experience, with the ability to build, coach, and mobilize high-performing teams through ambiguity, change, and competing priorities
Desired Qualifications
- MBA or relevant graduate degree
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