Director, Solution Consulting, US Central
$169,300–$297,700 year
On-siteTexas, United States or Illinois, United States
Job Summary
Lead and develop a team of senior Solutions Consulting managers and consultants aligned to enterprise accounts across the central US region. Establish an AI-first operating model to ensure AI capabilities are central to solution design, customer conversations, and multi-year account strategies. Partner with Enterprise Sales leadership to define and execute account strategies focused on CX transformation, expansion, and value realization. Act as an executive escalation point for complex solution decisions involving AI, data, integrations, security, and enterprise architecture. Guide the design of scalable, future-proof CX architectures that embed AI across customer journeys, workforce engagement, analytics, and automation. Build trusted advisor relationships with customer executives and drive cross-functional alignment with Product, AI, Professional Services, Customer Success, and Partners. Establish clear success metrics to continuously improve win rates, deal quality, and long-term account growth outcomes.
Required Qualifications
- 8+ years of experience in enterprise technology pre-sales, solutions consulting, or a closely related field
- 2+ years of experience leading senior-level Solutions Consulting or Sales Engineering teams
- Proven success supporting large, complex enterprise customers with multi-year transformation initiatives
- Demonstrated ability to engage credibly with C-level executives on CX strategy, AI adoption, and business outcomes
- Strong understanding of AI-enabled CX platforms, cloud architectures, analytics, and automation technologies
- Experience embedding AI into enterprise solution design rather than positioning it as a standalone capability
- Exceptional leadership, coaching, and talent-development skills for senior, high-impact teams
- Strong partnership mindset with sales leadership and the ability to influence complex account strategies
- Excellent communication skills with the ability to synthesize technical complexity into clear executive narratives
- Ability to operate effectively in ambiguous, highly complex, and politically nuanced environments
Desired Qualifications
- Experience supporting Fortune 500 or global enterprise accounts
- Background in CX, SaaS, or AI-driven platform companies
- Familiarity with enterprise AI governance, data strategies, and responsible AI frameworks
- Experience influencing product strategy or roadmap decisions based on field insight
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