Director, Solution Consulting Operations
$124,100–$288,600 year
HybridSan Ramon, California, United States
Job Summary
Own the vision, architecture, and roadmap for Five9's SC demo environment, evolving it from a manually managed asset into a modern, self-service platform. Drive the shift toward on-demand, AI-assisted demo experiences that reduce SC prep time, increase consistency, and expand selling capacity. Lead SC readiness for new product launches by coordinating with Product Management, Product Marketing, and Field Enablement to ensure SCs can confidently demo new capabilities from day one. Build self-service tools, resources, and systems that empower SCs to find answers and configure demos without relying on SC Ops. Collaborate with SC leadership to develop team performance metrics and lead, coach, and develop a small SC Operations team while operating as a player-coach on technical problems. Interact internally and externally with executive-level management to influence policymaking around SC processes, tooling, and enablement standards.
Required Qualifications
- Bachelor's degree or equivalent experience
- 10+ years of experience in Solution Consulting, Sales Engineering, or a related technical pre-sales discipline
- 5+ years of people management experience
- Contact center industry experience
- Familiarity with Five9 or direct competitors
- Experience designing or managing demo environments, sandbox infrastructure, or pre-sales technical assets
- Practical knowledge of AI and automation
- Outstanding verbal, written, and presentation skills
- Proven ability to communicate a technical roadmap to a CRO and a system architecture to an engineer
- Strong cross-functional instincts
- Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.
Desired Qualifications
- Education: Bachelor's degree or equivalent experience preferred
- Contact center industry experience; familiarity with Five9 or direct competitors strongly preferred
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