Director, SME Sales Operations
$182,000–$291,000 year
On-sitePurchase, New York, United States
Job Summary
Lead end-to-end sales and revenue reporting processes for Channel Distribution globally, ensuring accurate, timely, and actionable insights across five regional organizations. Own strategic planning and operational forecasting tied to revenue and portfolio performance, developing executive dashboards and KPIs to support decision-making. Partner with Sales leadership to drive operational rigor and pipeline visibility, while acting as the centralized operational lead overseeing activation progress for signed portfolios. Identify risks and bottlenecks impacting activation, escalating dependencies to ensure commercialization timelines remain on track. Collaborate cross-functionally with Finance, Product, and Customer Success to align priorities and drive process optimization through automation and governance. Establish operational cadence to improve visibility across portfolio performance and activation readiness.
Required Qualifications
- Bachelor's degree
- Strong strategic and operational leadership experience within sales operations, revenue operations, or commercial enablement environments
- Deep experience managing sales performance reporting, forecasting, and business planning processes
- Strong analytical capabilities with experience translating complex data into executive-level insights and recommendations
- Highly skilled in managing cross-functional initiatives and influencing senior stakeholders across matrixed organizations
- Strong understanding of revenue realization processes, portfolio activation, and operational execution disciplines
- Exceptional communication and presentation skills with the ability to operate effectively at executive levels
- Experience building scalable operational frameworks, governance models, and KPI reporting structures
- Comfortable operating in fast-paced, highly collaborative environments with evolving business priorities
- Proactive, ownership-oriented mindset with strong attention to detail and execution excellence
- Significant experience in Sales Operations, Revenue Operations, Commercial Strategy, or related business leadership functions
- Extraordinary business acumen and very comfortable with day to day business agility
- Advanced proficiency in reporting and analytics tools (e.g., Tableau, Power BI, Salesforce, Excel)
- Proven ability to lead strategic operational initiatives that drive measurable business outcomes
- Must abide by Mastercard's security policies and practices
- Ensure the confidentiality and integrity of the information being accessed
- Report any suspected information security violation or breach
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines
Desired Qualifications
- MBA or advanced business degree
- Experience supporting enterprise sales or channel sales organizations
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