Director, Services Lead - Automation & Digital Transformation
$120,600–$171,800 year
HybridCedar Rapids, Iowa, United States
Job Summary
Define and evolve automation service strategy aligned with Digital Intelligence solutions, including analytics, telematics, and asset performance. Serve as a trusted advisor to customer stakeholders across operations, maintenance, engineering, and digital functions to drive delivery, optimization, and adoption of digital services. Lead complex, cross-functional programs involving software, data, and connected technologies to improve operational performance and value realization. Establish program governance, KPIs, SLAs, and operational reporting while monitoring financial performance, forecasting, and margin considerations. Partner with engineering, product, and commercial teams to ensure scalable, secure, and sustainable solutions. Apply working knowledge of cloud platforms and predictive analytics to support effective service delivery and change management.
Required Qualifications
- 10+ years of experience in program management, service delivery, customer-facing technical solutions, or digital transformation roles
- Proven experience leading complex, cross-functional programs involving software, data, analytics, or connected technologies
- Strong customer engagement and stakeholder management skills, including experience communicating with operational and technical leaders
- Demonstrated ability to manage execution across multiple stakeholders in a matrixed environment
- Financial and commercial awareness, with experience supporting forecasting, margin performance, and value-based discussions
- Technical fluency in data platforms, cloud technologies, analytics, or automation solutions
- Experience in rail, transportation, industrial automation, or industrial IoT environments
Desired Qualifications
- Familiarity with Azure or similar cloud platforms
- PMP, Agile, or related project/program management certification
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