Director, Service Management APAC
On-siteSingapore, Singapore
Job Summary
Director, Service Management APAC at Syneos Health leads a regional end-user technology services function across APAC, overseeing L2 support, workplace technology operations, onboarding/offboarding, and lifecycle management for endpoints; drives automation and continuous improvement, governance, and vendor performance; ensures a consistent, high-quality user experience across office, remote, and travel environments; partners with Digital Workplace, Engineering, and Service Management teams to deliver self-service capabilities and proactive remediation; seeks a senior leader with broad ITSM, enterprise collaboration, and AV expertise, strong stakeholder management, and APAC experience.
Required Qualifications
- Bachelor’s degree in information technology, Computer Science, or a related field.
- 12 years of experience in IT support, Digital Workplace, or Service Management environments, including leadership experience managing regional support teams and operational service delivery.
- Proven experience leading end-user support operations or workplace technology functions within enterprise environments.
- Demonstrated success driving automation, process optimization, and operational improvement initiatives.
- Experience managing outsourced service providers or managed service operations preferred.
- Experience driving operational governance, vendor performance management, and continual service improvement initiatives.
- Experience operating within geographically distributed and culturally diverse APAC environments preferred.
- Core Technical Skills: Proficiency supporting Windows 11 and macOS; Mobile device support (iOS/Android) with MDM (e.g., Intune, Workspace ONE/AirWatch); Microsoft 365 and Teams; Webex and enterprise collaboration platforms; AV/meeting room tech; endpoint security, MFA, VPN, Wi-Fi; endpoint analytics and automation platforms (e.g., Nexthink, SysTrack, Power Automate, ServiceNow, Crestron XiO Cloud, Logitech Sync); ITSM best practices.
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