Director/ Senior Director - Enablement Functions
On-siteBangkok, Bangkok, Thailand
Job Summary
Set the multi-year roadmap for Talent Development, Quality Assurance, and Change & Communications, ensuring these functions operate as an integrated engine aligned to CEG business priorities. Champion the adoption of generative AI across learning, QA, and communications workflows while leading the function through platform migrations and operational transformation. Own the end-to-end learning architecture, embed coaching frameworks for leaders, and build QA frameworks that generate actionable behavioral insights and drive automation at scale. Lead change management for major transformations and own internal communications strategy to keep a distributed global workforce informed. Manage BPO partner relationships to ensure Enablement standards are consistently embedded beyond owned sites and act as a trusted partner to CEG Operations, HR, Product, and Technology leadership.
Required Qualifications
- 10+ years of progressive experience in Learning & Development, Quality, or Organisational Effectiveness
- at least 5 years in a senior leadership role managing multi-functional teams
- Demonstrated track record leading at least two of the three disciplines (TD, QA, Change & Communications) in a large, complex, customer-facing environment
- Experience designing and scaling learning programmes, QA frameworks, or change initiatives in a contact centre, BPO-managed, or global operations context
- Strong data orientation, you use metrics to make decisions, evaluate impact, and challenge assumptions, not just to report activity
- Proven ability to lead through ambiguity and deliver in a high-velocity, iterative environment
- comfortable with fast change and imperfect information
- Excellent communication and influencing skills, able to engage credibly at C-suite level and on the contact centre floor
- Experience managing or partnering with BPO / outsourced operations
Desired Qualifications
- Experience with generative AI tools applied to learning design, QA automation, or communications
- Background in travel tech, e-commerce, or other high-volume digital consumer businesses
- Familiarity with knowledge management systems and content governance in large-scale operations
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