Director, Sales | Residence Inn, Lake Oswego

Drive overall sales and marketing efforts to maximize revenue, profit, and guest satisfaction. Develop and maintain a comprehensive business plan defining sales objectives while aggressively pursuing revenue goals and personal performance expectations. Solicit transient, group, and extended stay demand generators, utilizing revenue and yield management to achieve maximum hotel profitability. Manage sales, marketing, and catering expenses, oversee departmental budgeting, and handle labor management through proper scheduling. Interview, hire, coach, and develop sales employees, evaluating performance and implementing corrective action as needed. Resolve guest complaints and concerns in a courteous manner, ensuring effective communication of client needs across operational departments. Utilize sales tools and systems to identify, report, forecast, and communicate sales data, documenting daily information in Delphi. Maintain company assets within budget guidelines and ensure ongoing training for all sales staff.