Director, Sales Operations

Own end-to-end order and distribution strategy across direct-to-consumer, digital, retail experience centers, and fleet channels. Design fast-selling models and configuration strategies that balance consumer choice with operational simplicity, speed, and margin. Deploy AI-driven forecasting and allocation models to optimize mix, allocation, and rebalancing. Lead a consumer-centric logistics strategy focused on speed, transparency, cost efficiency, and scalability, while optimizing transportation, storage, and last-mile delivery models. Own design, governance, and execution of customer incentive programs to drive demand at the lowest effective cost, partnering with Financial Services on competitive retail and lease programs. Lead end-to-end lifecycle and remarketing strategies protecting residual values and brand equity, applying data science to dynamically manage pricing, timing, and channel mix. Establish and scale the fleet strategy aligned with direct-to-consumer principles, building policies and operating processes to develop long-term fleet relationships. Champion AI, advanced analytics, and automation across Sales Operations, partnering deeply with Digital to embed sales operations into the consumer journey. Based in Charlotte, NC, this role requires 4-5 days per week in the office and occasional travel.