Director, Sales & Operations Planning - Residential

Lead the Sales & Operations Planning (S&OP) process to align demand forecasts with supply chain and service capacity for residential and light commercial HVAC markets. Develop accurate sales forecasts using market data, CRM insights, and historical trends while collaborating with sales teams to set growth targets and KPIs. Match demand forecasts with production/service capacity and oversee inventory planning, procurement, and logistics to avoid shortages or excess stock. Act as a key decision-maker balancing customer demand, inventory, and resource allocation by partnering with marketing, engineering, and service teams to ensure customer satisfaction. Lead monthly S&OP meetings to review performance and adjust plans, track revenue, margin, and operational efficiency metrics, and implement continuous improvement in HVAC service delivery initiatives. Maintain clear communication channels between plant teams, sales teams, and leadership while leading and mentoring the team to promote a culture of safety, accountability, and continuous learning.