Director, Sales Compensation
On-siteToronto, Ontario, Canada
Job Summary
Lead end-to-end process mapping of Global Incentive Compensation workflows, identifying bottlenecks and designing future-state solutions to eliminate manual effort. Diagnose operational friction across core GIC operations and build a prioritized roadmap of improvement initiatives. Partner with functional leaders and cross-functional stakeholders to align on priorities, scope automation opportunities, and deploy AI tools to accelerate execution. Establish a high-performing Ops Excellence team, defining its charter, structure, and operating model while driving change management for new processes. Leverage data analytics to quantify inefficiencies, set baselines, and measure the impact of transformation initiatives.
Required Qualifications
- 10+ years of progressive experience in incentive compensation operations, strategy, and/or technology, with meaningful exposure to process transformation and/or technology-enabled change
- 3+ years of people management or team leadership experience
- Deep understanding of incentive compensation operations, systems, and/or sales compensation design
- Demonstrated track record of successfully designing and implementing process improvements that reduced manual effort, improved accuracy, or scaled operational capacity
- Strong command of process mapping methodologies and a structured approach to problem diagnosis and solution design
- Exceptional project management skills with the ability to manage multiple workstreams across complex, cross-functional environments
- Strong executive communication skills — both written and verbal — with the ability to influence senior stakeholders and translate complex operational concepts into clear narratives
Desired Qualifications
- Experience working with data and analytics tools to drive insights and measure operational performance; familiarity with Tableau or similar BI tools a plus
- Hands-on experience with or strong interest in AI and automation technologies and how they apply to sales compensation or finance operations
- Salesforce product experience (Spiff/ICM, Tableau, CRM) is a plus but not required
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