Director, Renewal Operations
$120,000–$150,000 year
On-siteAtlanta, Georgia, United States
Atlanta, Georgia, United StatesOn-siteFull Time$120,000–$150,000 yearSenior LevelLarge
Full TimeSenior LevelLarge
Job Summary
Lead renewal quoting operations by establishing workflows with Contract Management, Vendor Management, and Alliances to ensure timely execution and SLA attainment. Manage daily quote production, queue capacity, and resource allocation while driving market standard renewal rates across proprietary and third-party contracts. Partner with offshore India teams to foster collaboration, share knowledge, and build organizational resilience for the global distributed organization. Align processes with sales and revenue objectives to maximize retention and reduce leakage.
Required Qualifications
- 7+ years of leadership experience in Renewal Operations, Sales Operations, Shared Services, Business Operations, or a related operational environment
- Demonstrated success leading high-volume transactional operations with measurable service level, quality, productivity, and customer experience goals
- Proven experience leading global teams and operating successfully within an onshore/offshore delivery model, including strong partnership and collaboration with India-based teams
- Strong working knowledge of CRM platforms and business systems, including the ability to leverage data, workflows, and system capabilities to improve operational performance and visibility
- Advanced analytical skills with demonstrated experience developing, interpreting, and presenting operational reporting, dashboards, KPIs, and business performance metrics
- Ability to identify trends, risks, and opportunities through data analysis and translate findings into actionable operational strategies and process improvements
- Demonstrated ability to anticipate business needs, and proactively develop operational plans that support future growth and changing customer requirements
- Strong understanding of renewal lifecycle management, contract management principles, and operational processes required to maximize renewal retention and reduce renewal leakage
- Strong process improvement, problem-solving, organizational, and decision-making skills with a proven ability to drive operational excellence
- Executive presence with the ability to influence and build credibility across all levels of the organization, including senior leadership
- Building and maintaining a highly effective partnership with the offshore India operations team is a non-negotiable requirement of this role
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