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Director, QSR
On-site · Seoul, Seoul, South Korea
Job Summary
Director, QSR Korea: Leads strategy development and execution for Coca-Cola's global foodservice customers in Korea. Owns end-to-end customer relationship management, including retention, expansion, and acquisition of key accounts; develops customer-specific business plans (JBPs/CBPs) aligned with customer strategies to deliver topline growth and long-term value; leads contract negotiations; partners with bottlers to activate in-market initiatives; identifies growth opportunities through industry and customer insights; manages cross-functional collaboration across Strategy, Insights, Marketing, and Global Customer teams; owns overall customer P&L and drives revenue, profitability, and market share targets; tracks market trends to shape future growth agendas and leads programs to drive incidence, frequency, launches, and ROI.
Required Qualifications
- Minimum 15+ years of Retail, and/or Commercial and/or key account management experiences in multinational FMCG companies, or equivalent business operation and franchise experiences, or equivalent commercial and business experiences related to the FMCG industry and customers.
- Leadership expectations including growth mindset, strong commercial acumen with execution excellence, customer-first mindset with system perspective, data-driven ROI-focused decision making, collaborative influence across functions and bottlers, enterprise mindset with ability to balance local execution and global strategy, ability to influence without authority across complex, matrixed organizations, agile and resilient under dynamic retail environment
- Strong communication skills within system & with customers to maintain good relationships with bottlers & customers
- Excellent negotiation skills to develop win-win partnerships with key customers to maximize sales and profitability for the system
- Financial analysis and revenue management understanding
- Ability to recognize patterns in diverse data sources and communicate conclusions with supporting data
- Experience in developing business plans, joint marketing plans with customers
- Experience with innovative platforms/plans to interact with consumers via customers
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