Director, Public Relations and Issues Management
$178,400–$267,600 year
On-siteMinneapolis, Minnesota, United States
Job Summary
Lead enterprise issues management strategies for reputational, operational, regulatory, product, policy, and business-related risks. Advise senior leaders and cross-functional stakeholders during emerging issues, incidents, and crisis situations, providing strategic communications counsel and response recommendations. Develop and execute crisis communications plans, preparedness programs, simulations, tabletop exercises, and response protocols. Create executive briefings, messaging frameworks, stakeholder communications, FAQs, holding statements, and issue response plans. Partner with business units and corporate functions to support communications planning related to product recalls, quality events, litigation, cybersecurity incidents, workforce matters, and regulatory actions. Establish and maintain monitoring processes to identify and assess potential issues across media, social media, regulatory developments, litigation activity, public policy, and industry trends. Develop and execute public relations strategies that support enterprise priorities and strengthen awareness of the company's impact, expertise, and innovation. Build relationships with media, industry influencers, and external stakeholders while securing opportunities that enhance visibility, credibility, and trust.
Required Qualifications
- Bachelor's degree with 10+ years of communications or corporate communications experience working across cross-functional teams, or advanced degree with 8+ years of communications or corporate communications experience working across cross-functional teams
- 7+ years of managerial experience leading people, programs, or complex strategic initiatives
- Demonstrated expertise in media relations, public relations, strategic communications, and reputation management
- Experience serving as a company spokesperson and representing an organization with external media audiences
- Experience developing communications strategies and stakeholder engagement plans for complex business issues
- For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
- U.S. work authorization at the time of hire and for the duration of employment
Desired Qualifications
- Experience managing issues and crisis communications for a large multinational organization operating within a regulated industry
- Healthcare, medical technology, life sciences, or pharmaceutical industry experience within a global Fortune 500 environment
- Experience advising senior executives and cross-functional leadership teams on reputational risk and communications strategy
- Experience supporting communications related to regulatory actions, litigation, product recalls, cybersecurity incidents, or quality events
- Demonstrated success working across highly matrixed organizations to drive alignment and execute enterprise communications initiatives
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