Director, PSA Operations
$156,163–$188,149 year
On-siteBoca Raton, Florida, United States
Job Summary
Own on-site production and logistics end-to-end, balancing throughput, cost, and uncompromising quality while scaling operations from thousands to tens of thousands of unique items annually. Drive strategy execution and KPI performance across Safety, Quality, Productivity, and service metrics, establishing review cadences that hold teams accountable. Lead subordinate managers to execute continuous improvement initiatives, standardize processes, and reduce variability in workflow design and staffing. Partner cross-functionally with Operations, Product, Engineering, and Facilities to implement technology solutions and manage site risk for safety, security, and insurance. Cascade functional strategy to multi-department budgets and communicate with senior stakeholders to ensure schedules and targets are met. Lead by example as a champion of company policies, including safety, attendance, and security protocols.
Required Qualifications
- 10+ years of proven operational and leadership experience
- record of delivering results in Operations as GM/Director of operations in light manufacturing, warehousing, or fulfillment center type roles
- Demonstrated ability to drive business performance in production, logistics, and quality excellence
- Proven track record of designing and implementing processes to drive consistency, increased speed and quality of customer care delivery at scale
- Ability to translate annual priorities and objectives into a local operating plan with specific focus on streamlining product delivery and turnaround times, as well as increasing product quality standards
- A collaborative, change‐management oriented leader who moves with urgency and empowers leaders to deliver at scale
- Possess a continuous improvement mindset with experience in observing, recommending, testing, and implementing process changes that increase quality and efficiency on a consistent basis
- Skilled at translating strategic priorities into a local operating plan, improving turnaround times and elevating product quality standards
- A data‐driven operator with strong process focus and continuous improvement orientation
- decisive in ambiguous situations with diverse stakeholder needs
- Collectors uses e-Verify to validate your ability to work legally in the United States
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