Director, Provider Operations
$160,000–$180,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Lead teams responsible for provider licensing, credentialing, onboarding, workforce management, scheduling, and provider support. Build scalable operational processes that improve efficiency, quality, and the provider experience while owning operational readiness from offer acceptance through first patient. Develop managers and define KPIs, dashboards, and operating rhythms to measure performance. Partner cross-functionally with Medical Leadership, Recruiting, Product, Engineering, Finance, Legal, and health system partners to launch new markets and support strategic initiatives. Leverage technology and automation to simplify operations and reduce manual work. Requires onsite presence in the New York City office 4 days a week (Mon - Thurs).
Required Qualifications
- 8+ years of experience in healthcare operations or in roles requiring strong operational problem-solving and execution, such as management consulting or high-growth technology companies
- 4+ years leading managers and high-performing operational teams
- Proven experience building and improving operational processes at scale
- Strong analytical skills and a data-driven approach to decision-making
- Excellent communication skills and the ability to influence across functions and senior stakeholders
- Comfortable operating in a fast-paced, high-growth environment with evolving priorities
- Onsite presence in our New York City office 4 days a week (Mon - Thurs)
Desired Qualifications
- Experience with provider licensing, credentialing, onboarding, workforce management, scheduling, or provider support
- Experience in digital health, telehealth, or healthcare technology
- Experience launching new operational programs, service lines, or markets
- Familiarity with physician and APP workforce operations
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