Director, Program Management
$121,315–$121,315 year
On-siteNew York City, New York, United States or New York, United States
EXPIREDNew York City, New York, United States or New York, United StatesOn-siteFull Time$121,315–$121,315 yearSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Lead project management for complex, multi-channel campaigns by defining scope, managing budgets, and executing master project plans across the account. Drive resource allocation, mitigate risks, and optimize agency costs while leading large teams to delivery. Serve as the client-facing lead for production issues and new business pitches, managing vendor relationships and facilitating difficult discussions. Cultivate mid-level talent, develop operational tools, and ensure accurate cost-to-complete forecasts.
Required Qualifications
- Agency experience
- Outstanding planning, coordination, management, and communication skills
- Experience with risk management
- Experience with change management
- Experience with communications management
- Demonstrates progression in level of responsibility within a professional project management environment
- Professional presentation and client facing skills
- Dynamic negotiation and conflict management skills
- Exhibits Integrity and Trust
- Advanced Microsoft Project and Excel ability
- Solid understanding of today's digital technologies
Desired Qualifications
- Well-versed in production needs
- Considered a specialist in multiple channels
- Understands other mediums well enough to be a strategic problem solver
- Demonstrates the ability to hire and retain highly capable people
- Cultivating diversity and career development
- Accountable for the accuracy of all team SOWs
- Team's chief problem solver and talent choreographer
- Develops key operational tools (i.e. team or brand specific processes)
- Demonstrated ability to grow mid-level producer talent
- Able to effectively handle performance issues
- Collaborates (with Business Manager if available) to provide accurate and realistic cost-to-complete estimates and forecasts for assigned projects
- Reviews all projects across account to resolve resource and skill requirements
- Drives resource allocation management
- Ensures the right resources are cast to the need
- Accountable for account-level master project plan creation and management
- Proactively sees opportunities to adjust processes for efficiencies
- Structures and leads project status reviews
- Leads cross-team postmortem sessions
- Partners with account/ marketing team to provide appropriate and consistent communication directly to client(s) in an effort to clearly manage expectations
- Leads large teams to develop and manage risk mitigation plans
- Vigilantly seeks to optimize both agency services and internal resources
- Collaborative business partner to team capability leads
- Responsible for the career development of others
- Prioritizes work in progress (WIP) with production and account teams to pull work forward and break bottlenecks
- Point of escalation for vendor management concerns
- Scopes and estimates complex, multi-channel engagements
- Client-facing lead on issues related to production and project management
- Understands the client's business and plans projects accordingly
- Demonstrates passion for the brands and our work
- Owns vendor/partner relationships
- Able to drive difficult or complex production discussions with client and facilitate resolution
- Production lead on new business pitches
- Identifies upsell opportunities
- Uses advanced interpersonal and listening skills
- Solid written and presentation skills
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