Director, Product Sales
$190,000–$304,000 year
On-siteNew York City, New York, United States or Miami, Florida, United States
Job Summary
Manage and grow a portfolio of strategic Money Transfer Operators and remittance providers across North America by developing multi-year customer growth strategies to increase transaction volumes and revenue. Identify and commercialize new money movement opportunities, expanding payment corridors and use cases while building trusted executive relationships to position Mastercard as a strategic partner. Lead commercial negotiations for renewals, pricing strategies, and long-term partnership agreements, partnering closely with Product, Operations, Finance, and Legal to accelerate execution. Monitor business performance through transaction volumes, approval rates, and customer profitability, maintaining an accurate pipeline and forecast to ensure execution against growth objectives. Represent the customer voice internally to influence product priorities and improve the customer experience.
Required Qualifications
- 7+ years of experience managing strategic customer relationships within remittances, money transfer, cross-border payments, fintech, or financial services
- Strong understanding of the global remittance ecosystem, including Money Transfer Operators, payment processors, correspondent banking, digital wallets, and payout networks
- Proven track record of growing strategic accounts and delivering measurable commercial results
- Experience negotiating complex commercial agreements and developing executive-level business cases
- Deep knowledge of cross-border payment networks, payout ecosystems, foreign exchange, and global remittance corridors
- Experience working with leading Money Transfer Operators (MTOs), digital remittance providers, fintechs, or payment platforms
- Familiarity with the regulatory, compliance, and operational requirements applicable to money movement businesses
- Strong analytical and problem-solving skills, with the ability to translate customer insights into actionable growth strategies
- Excellent written, verbal, and executive-level communication skills
- Proven ability to influence cross-functional teams and drive execution in a fast-paced, highly matrixed organization
- Bachelor's degree required
- Ability to travel as required
Desired Qualifications
- MBA or equivalent business experience preferred
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