Director Product - Platform & Identity
$195,400–$244,300 year
RemoteUnited States or Australia
United States or AustraliaRemoteFull Time$195,400–$244,300 yearSenior LevelLarge
Full TimeSenior LevelLarge
Job Summary
Lead strategy and execution for Xero's Identity and Platform products, driving innovation in authentication, authorization, fraud detection, and AI agent identity. Define customer vision, map value streams, and manage risks across security, privacy, and compliance while launching features aligned with commercial outcomes. Manage a team of six product managers, fostering a psychologically safe environment where members autonomously execute OKRs and remove barriers. Collaborate cross-functionally with design, engineering, and GTM teams to scale Xero for larger businesses, ensuring portfolio alignment with long-term strategic priorities.
Required Qualifications
- Technical platform product experience
- Demonstrated experience collaborating with diverse and senior stakeholder groups to realize customer / commercial outcomes, particularly engaging cross-functionally and horizontally across product teams
- AI fluency: cutting edge of using AI to improve workflows and the product development life cycle, with a hunger and curiosity to experiment and iterate
- Extensive experience in implementing new and improved approaches to product practice
- Proven ability to drive strategic priorities and help others relate to and align with them
- Strong track record of addressing customer needs through innovative use of technology
- Effectively influenced outcomes at all levels in a variety of settings
Desired Qualifications
- Deep domain expertise in identity, authentication/authorisation, fraud detection and platform reliability and stability
- Experience with granular user permissions, login (including MFA, SSO, passkeys), customer due diligence platform, AI agent identity, authentication/authorisation and back-end organisational and user platforms
- Experience leading a product area with high levels of complexity, ambiguity, dependencies and/or stakeholder management
- Experience setting the vision and ambition for growth into larger medium sized businesses
- Experience strategically identifying platform improvements required to service a larger business with higher complexity
- Experience designing innovative solutions to scale to a new standard
- Experience collaborating with teams to execute a vision
- Experience being a forward-thinking product leader who can grapple with how AI is going to change customer needs and product solutions
- Experience re-defining the direction of product management in the age of AI
- Experience working cross-functionally with design, engineering, GTM, compliance teams
- Experience working horizontally across product areas and establishing the standard for horizontal product work
- Experience leading a team of 6 product managers initially, with room to grow scope significantly for a strong performer
- Experience driving innovation and execution across identity, authentication/authorisation, fraud detection and platform reliability and stability
- Experience in network across Xero to ensure the products within the portfolio connect to Xero's strategy, objectives and future
- Experience developing trusting relationships with senior level stakeholders, where conversions lead to actionable outcomes
- Experience articulating a narrative to a diverse set of senior stakeholders to influence outcomes
- Experience understanding the Xero context, mapping out the Xero landscape and identifying related value streams that might create collaboration opportunities or dependencies
- Experience defining customer vision, bringing to life the long-term future state
- Experience defining scope and approach, identifying the big bets and significant value drops to customers over time
- Experience developing a support strategy and plan, creating low-fidelity solution concepts to explore the solution space
- Experience de-risking assumptions of value, usability, feasibility and viability in ongoing test-learn-refine loops
- Experience creating high-level concepts to demonstrate the ideal future experience and set a north-star aspiration
- Experience aligning with Customer teams on launch timing, approach and specifics based on the agreed Customer Value Proposition
- Experience locking in external messaging and other outward-facing assets
- Experience running through a checklist of all the things that need to be considered when launching a new product or feature
- Experience nurturing iterative product improvements
- Experience taking responsibility for managing risks arising from non-functional concerns including security, privacy, regulatory change and compliance, accuracy, responsible data use and availability
- Experience consulting with stakeholders and leading trade-off decisions
- Experience nurturing lifecycle management & sunsetting, and product improvements
- Experience continuously monitoring the performance of the product against key success measures
- Experience maintaining an ongoing dialogue with customers to surface and prioritise new opportunities to optimise the product
- Experience optimising existing features
- Experience standardising and improving product practice
- Experience supporting practitioners to develop their skills and succeed in their contributions
- Experience working with practitioners to identify growth opportunities
- Experience sharing knowledge and experience in service of that growth
- Experience deliberately planning the work involved in, forecasting key milestones and deliveries and tracking progress against the plan
- Experience providing team leadership, shaping the team vision, culture, product team scope and ways of working
- Experience enabling and empowering people to work autonomously where appropriate, providing guidance, coaching and mentorship
- Experience actively engaging with team members about their careers, managing performance and supporting their growth and development
- Experience recruiting new Xero's ensuring team members are high quality, fit Xero's culture, and are on-boarded effectively
- Experience managing team compliance with Xero policies, processes and requirements
- Experience role modelling exemplary leadership by developing leadership capabilities and upholding Xero values
- Experience supporting the growth and development of direct reports, ensuring they have what they need to perform their roles and feel empowered and engaged
- Experience fostering a safe environment for people to experiment and learn
- Experience driving performance and results in a team
- Experience being responsible for the establishment of OKRs
- Experience deeply understanding customers and their problems
- Experience having strong relationships with stakeholders who are engaged and have a thorough understanding of vision, strategy and roadmap
- Experience having an accessible, transparent, prioritised and well executed roadmap across a portfolio / sub-portfolio which focuses on value to Xero and the customer
- Experience championing product initiatives, narratives and vision, driving alignment across teams and the organisation
- Experience having significant people leadership experience, with the ability to successfully motivate individuals and teams and develop individuals capabilities
- Experience having team members who are able to see the big picture and connect their work and their team's to strategy
- Experience being an effective coach, asking the important questions, listening and having the real (if difficult) conversions
- Experience having a roadmap being executed according to plan and the team being focused on the most important initiatives
- Experience supporting the team to remove barriers
- Experience building inclusive, resilient and psychologically safe teams
- Experience collaborating internationally to create horizontal alignment across Xero
- Experience demonstrating and amplifying Xero's Values
- Experience leading others in the use of best practice user research approaches and methodologies to generate powerful insights
- Experience mentoring others in problem definition and articulation techniques to expertly define customer problems
- Experience coaching others in techniques to create MVPs/MLPs, incremental solution decisions and solution definitions, to expertly solve customer problems
- Experience supporting others to run complex or detailed experiments leading to validation of solution options
- Experience running education sessions for teams on a product/domain to increase depth of knowledge across Xero
- Experience mentoring others to develop product strategies and roadmaps that are compelling and align both business and product interests
- Experience piloting new systems that support the development of innovative ideas across product
- Experience leading a culture of courageous prioritization across teams and geographies to improve Xero's product decision-making capability
- Experience refining and evolving Xero's PM ways of working to continuously improve Xero's approach to PM
- Experience designing innovative release strategies and processes to reduce release lead time and impacts
- Experience developing new internal approaches and tools to accurately identify and size markets / segments
- Experience interrogating and validating product-market fit to ensure products are commercially successful in the market
- Experience driving Xero's approach to product decision-making, to ensure decisions align to Xero's short-term and long-term strategic priorities
- Experience expertly facilitating improvised conversations on any Xero-related issue, with senior level stakeholders, leading to an actionable outcome
- Experience setting the standard in articulating a narrative to a diverse set of senior stakeholders to influence outcomes
- Experience establishing or improving cross-functional processes to enable connections that support exemplary product outcomes
- Experience coaching others in new analytical approaches to generate insights and improve the effectiveness of product decisions
- Experience teaching others to meaningfully translate information and insights for different stakeholders and audiences
- Experience collaborating across functions to integrate information from a variety of sources and teams and generate meaningful insights
- Experience seeing the big picture and connecting the work the team does to strategy
- Experience cascading the operating plan and enabling communication and feedback
- Experience being a good coach (asking good questions and listening to the answers)
- Experience having real, if difficult, conversations
- Experience helping people remove barriers
- Experience collaborating internationally to create horizontal alignment across Xero
- Experience building inclusive, resilient and psychologically safe teams
- Experience driving performance and results
- Experience growing people and careers
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