Director, Product Operations
HybridGeorgia, United States
Job Summary
Define and communicate ARCAID's tower strategy by partnering with SVP leadership to establish operating rhythms like SteerCos and quarterly reviews. Translate complex AI, data, and architecture concepts into simple messaging for Board-level audiences, executive forums, and external partners. Develop high-quality materials including EC readouts, strategic presentations, and value propositions that drive alignment and informed decision-making. Establish governance structures from the ground up while monitoring tower KPIs, financial performance, and budget vs. spend. Act as a trusted advisor to Wei Manfredi, surfacing risks and opportunities to ensure the tower stays aligned with broader P&T priorities. Swarm cross-functional initiatives such as AI Step Change and Data Engineering to accelerate execution and deliver consistent operational outcomes.
Required Qualifications
- 7–10 years of progressive experience across strategy, product management, product marketing, or product operations roles within technology-driven organizations
- Demonstrated success in strategic planning, narrative development, and executive communication for senior leadership audiences
- Strong track record of influencing senior stakeholders and operating effectively in complex, matrixed environments
- Experience working within technology organizations, with exposure to AI, data, architecture, and platform-based capabilities
- Proven ability to establish operating rhythms, governance forums, and executive reporting structures from the ground up
- Experience partnering with commercial/business stakeholders (Finance, HR, GCM, Regions, Legal) to drive technology priorities through the business
- Excellent communication skills, with the ability to build alignment and trust across all levels of the organization
- Product background — brings a product mindset grounded in customer value, iterative improvement, and outcomes over outputs
- Effective storytelling — proven ability to craft compelling narratives and executive-level messaging that simplify complex topics
- Rigor and discipline — operates with structure, follow-through, and a bias for closure; brings order to complex, ambiguous environments
- Drives ideas through the business — able to move an idea from concept to alignment to execution by influencing senior stakeholders without direct authority
- Business partnership — partners closely with business and commercial stakeholders to build trust, secure buy-in, and unlock decisions
- Brings structure to white space — comfortable establishing SteerCos, priority reviews, and governance where none exist today
- Comfortable in ambiguity — thrives operating in white space, defining the 'how' while shaping the 'what'
- Translates complex technology — turns AI, data, and architecture concepts into simple, straightforward messaging for any audience
- Travel - 10%
- Location - Our hybrid work structure is an expectation of three (3) days a week in office
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