Director - Product Operations
$140,000–$210,000 year
RemoteCanada
Job Summary
Own the Product Operations strategy, operating model, and organizational rhythms that enable Product and R&D to perform at their highest potential. Design and lead the end-to-end planning cycle from annual goal setting through quarterly planning, capacity reviews, and in-quarter operating cadences. Anticipate organizational and delivery risks, design proactive interventions, and advise leadership on decisions shaping the function. Own the Product toolchain strategy, including planning, intake, and roadmapping tools; establish governance and data standards; lead transitions; and drive adoption at scale. Champion AI-powered workflows that improve how the product organization plans, documents, and delivers. Translate complex operational data into executive-ready narratives, define metrics for Product Ops maturity, and maintain reliable visibility into team capacity. Support financial planning and budget operations by providing accurate inputs that inform investment decisions. Lead continuous improvement and structured change management across planning, intake, delivery, reporting, and enablement. Set the standard for product management practice through onboarding, enablement programs, capability-building initiatives, and a current knowledge base of templates, playbooks, decision frameworks, and process guides. Serve as the senior operational partner across Product, Engineering, Design, GTM, and Finance, facilitating executive forums and building the relationships needed to surface issues and drive alignment early.
Required Qualifications
- Deep, progressive experience in Product Operations, Technical Program Management, or a closely related function within a B2B SaaS or software company, operating successfully at Senior Manager or Director scope
- A demonstrated track record of designing, building, and scaling product operating models—not just running existing ones, but defining what great looks like and making it happen
- Experience leading and developing others through direct management, mentorship, or team capability building, with readiness to grow a team as the function scales
- Expertise in product planning frameworks and modern tooling, with the ability to set organizational standards, govern quality, and drive adoption
- Executive presence and communication skills, including the ability to turn complex operational data into clear, compelling narratives for CPTO and senior leadership audiences
- Exceptional cross-functional influence, with the ability to align Product, R&D, Engineering, Design, and GTM around shared priorities without relying on positional authority
- Strategic systems thinking and the judgment to design frameworks that enable teams while supporting organizational scale
- Strong change management capability and experience driving lasting adoption of new processes, tools, and ways of working across large, distributed teams
- Genuine fluency with AI tools and AI-enabled workflows, with a track record of embedding them to improve how product teams plan and operate
- Experience in cybersecurity, email security, or enterprise SaaS
- exposure to organizational design, GTM coordination, product launches, or company-level operating models
- credentials such as CSPO, PMP, Lean Six Sigma, or an MBA
Desired Qualifications
- an MBA are advantageous
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.